Here at Dr. Sullivan’s office, we strive to make sure that our patients have a great experience in our office every time they come. When you come in for your first visit, you may have an experience unlike any other that you’ve had in other dental offices. We want you to know what you can expect when you arrive at our office for your first visit.
First, you will be greeted with a smile and a warm welcome by Dawn or Jennifer and offered a bottle of cold water. While you are in our reception area you can enjoy the calming sound of our waterfall and relax with our foot massager.
We will give you a tour of our office so that you’re familiar and comfortable with your surroundings. You will meet our clinical staff and be introduced to your hygienist, Brittany or Ashley, who will be taking care of you.
Here at Dr. Sullivan’s office we are very thorough in our diagnostic procedures. The first thing your hygienist will do is review your medical history and listen to any concerns or questions that you have. She will take a complete set of diagnostic x-rays and photos. At this time, because we want you to be comfortable, we offer a flavored lip balm, a warm neck roll, and a warm paraffin hand wax.
Your hygienist will perform an oral cancer screening as well as an exam to determine any existing dental work that you may have and assess the health of you gum tissue. She will show you the x-rays and photos of your teeth and discuss her findings with you as well as any concerns or questions that you have. They will also determine the best dental hygiene procedure for you and keep you informed of everything that she is doing.
Once Brittany or Ashley has completed your hygiene, you will meet Dr. Sullivan. As he proceeds with his comprehensive exam, your hygienist will share with him any concerns that they have noted during their time with you. Once Dr. Sullivan has made his diagnoses and answered any questions that you have, your hygienist will explain your treatment to you and schedule your next appointment. Our treatment coordinator will go over the fees and any insurance that may help you with your visit.
We want you to be a partner in your dental care so we do everything possible to make sure that you have all the information you need to make informed decisions about your dental health.
To make sure that you have a great day we offer you a freshly baked cookie as you leave our office. We’re glad that you came and are grateful that you’re part of our practice family, and look forward to seeing you again.